When you login to encompass using the direct URL (https://www.saiglobal.encompassuncover.com), encompass verifies your SAI login details, and use these details to place your orders.
When you login to encompass from the SAI website, SAI pass encompass a session token and we use these tokens to place orders. The SAI session tokens expire after 90 minutes.
If you attempt to run a search after a token has expired, you will be asked to update your SAI login details (Save embedded credentials).
Save embedded credentials
- In the encompass menu, open Settings
- Click on Information Providers
- Click to edit
4. Enter your Search Manager Username and Password
5. Click Validate credentials. encompass will check the details with SAI and indicate the result with a tick
6. Click Save
If an encompass user changes their password within Search Manager, the user will be prompted to save their details when next they place an order (run a search).