When you login to Encompass using the direct URL, Encompass verifies your Dye & Durham login details, and uses these details to place your orders.
When you login to Encompass from the Dye & Durham website, a session token is passed to Encompass and these tokens are used to place orders. The Dye & Durham session tokens expire after 90 minutes.
If you attempt to run a search after a token has expired, you will be asked to update your Dye & Durham login details (Save embedded credentials).
Save embedded credentials
- In the Encompass menu, open Settings
- Click on Information Providers
- Click to edit
4. Enter your Search Manager Username and Password
5. Click Validate credentials. Encompass will check the details with Dye & Durham and indicate the result with a tick
6. Click Save
If an Encompass user changes their password within Search Manager, the user will be prompted to save their details when next they place an order (run a search).
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